Explore our transparent pricing for all treatments and packages. At Continental Skin Clinic, we believe in honesty and clarity—helping you make informed choices with no hidden costs.
To help our clients achieve the best results possible, we are committed to providing excellence in service and experience.
Have a question about our treatments, policies, or booking process? Browse our FAQs below to find quick, clear answers from our experts.
Consultations
5.1 For first-time clients, an initial consultation is mandatory to assess suitability, discuss expectations, and recommend appropriate treatment plans.
5.2 Standard consultations are chargeable £30 and are redeemable against treatment when taken on the same day or within 4 weeks from the initial consultation.
5.3 Consultations for certain services, such as medical weight-loss programmes, have separate fees (£85 for a standard consultation and £385 for a comprehensive consultation). These fees are non-redeemable and are payable in full at the time of booking. A minimum of 48 hours’ notice is required to cancel or reschedule; otherwise, the full consultation fee is forfeited.
5.4 Attending a consultation does not oblige the Clinic to provide treatment, nor does it oblige the Client to proceed. If you are found unsuitable or decide not to proceed, consultation fees remain payable.
Clients must not bring children or pets to appointments other than a child who is attending as a registered patient in accordance with our child treatment policy. If you arrive with a child or pet and cannot proceed under this policy, your appointment will be cancelled and our usual fees will apply.
Appointments are only confirmed once the required payment has been made (this may be a deposit, consultation fee, full prepayment, or redemption from a prepaid course / voucher, as applicable). A written confirmation by email, Whatsapp, SMS or the booking system does not guarantee an appointment unless the required payment has been received. Without the required payment, the appointment is not secured and may be cancelled without notice or offered to another client.
6.1 A mandatory deposit is required to secure an appointment, unless you are booking from a prepaid course.
6.1.1 £30 deposit to secure any pay as you go treatment
6.1.2 £85 deposit to secure Standard Weight loss Consultation
6.1.3. £385 deposit to secure Comprehensive Weight loss Consultation
6.1.4. £30 deposit to secure any other consultation
6.2 Deposits are redeemable towards treatment and consultation fees only and cannot be redeemed against products. Weight-loss consultation deposits are redeemable against the consultation fee only and are not redeemable against treatment or medication fees.
6.3 Deposits are refundable only if the appointment is cancelled or rescheduled with:
• at least 24 hours’ written notice (email, text or WhatsApp) for standard appointments;
• 48 hours’ notice for weight-loss consultations;
• 48 hours’ notice for any appointment scheduled on a Monday.
6.4 Cancellations made within 24 hours of the appointment time (or 48 hours for Monday appointments or weight-loss consultations), or failure to attend (no-show), will result in the deposit being forfeited.
6.5 For prepaid courses, cancellations or no-shows without the required notice period See clause 7.3 in our Terms and Conditions
7.1 Courses of treatment, packages and prepaid sessions are valid for 12 months from the date of purchase, or 12 months from the date of the first instalment where an instalment plan is used.
7.2 All courses, packages and prepaid treatments are non-refundable and non-transferable in cases of change of mind or personal circumstances. They cannot be exchanged for other services or products, and they cannot be transferred to another individual. This does not affect your statutory rights, including your rights where services are not provided with reasonable care and skill or in accordance with the contract.
7.3 If you fail to attend or cancel an appointment outside of the required notice period, the relevant prepaid session will be forfeited, unless a £30 cancellation fee is paid to restore the session and any applicable consumable costs (for treatments requiring product preparation, including but not limited to Sculptra, Juvelook, Lenisna, UltraCol, Glutathione IV/IM, or any treatment requiring bespoke preparation).
7.4 Expiry dates are fixed and will not be extended for any reason, including change of mind, personal circumstances, relocation, pregnancy, travel, illness, or failure to schedule appointments. Any unused sessions after the expiry date are forfeited.
7.5 The purchase of a course or package does not guarantee a particular outcome or number of sessions required to achieve a specific result.
Our services are aesthetic and cosmetic. We do not diagnose underlying medical conditions and we do not replace medical advice or treatment from a GP, consultant or other medical professional. If a medical concern is suspected, we may advise you to consult your GP or a specialist.
2.1 A change of practitioner does not entitle you to a cancellation, refund or complaint, provided the practitioner is qualified to carry out your treatment.
2.2 Whilst we aim to accommodate practitioner preferences where possible, we do not guarantee treatment with any specific practitioner. Practitioner allocation may change for reasons including but not limited to staff rotas, sickness, emergencies, or clinical judgement.
2.3 The Clinic is not obliged to notify you if your appointment is moved to a different qualified practitioner. A change of practitioner is not grounds for cancellation, refund, complaint or avoidance of our cancellation or lateness policy, provided the practitioner is suitably qualified to perform the treatment.
2.4 Our services are aesthetic and cosmetic. We do not diagnose underlying medical conditions and we do not replace medical advice or treatment from a GP, consultant or other medical professional. If a medical concern is suspected, we may advise you to consult your GP or a specialist.
8.1 Treatment and product prices may change at any time without prior notice. Unless otherwise agreed in writing, the price applicable is the price in force on the day of treatment or purchase.
8.2 Clients must confirm current prices at the time of booking or treatment. even if they have attended previously, seen older price lists or received verbal indications. Prices seen or quoted previously may no longer be valid.
8.3 Written bespoke quotations issued by the Clinic (by written consultation notes or email) are valid for 14 days from the date of issue. After this period, the current pricing applies.
8.4 Promotional offers and time-limited discounts are valid only for the specified period and are subject to availability. They must be purchased and used within the promotional window and cannot be applied retrospectively or after expiry.
8.5 Loyalty discounts, bundle prices or bespoke offers cannot be combined with other promotions unless expressly stated.
19.1 If, after purchasing a course, package or prepaid treatment, you become pregnant or develop a medical condition (or start a medication) that makes the treatment unsuitable or unsafe in the practitioner’s clinical judgement, you must inform the Clinic as soon as possible.
19.2 If you wish to stop or pause a course for this reason, the Clinic may request written confirmation from your GP or treating clinician confirming that the treatment is contraindicated (for example, due to pregnancy or a new medical condition/medication). The Clinic is not obliged to make any adjustments to your course or package until such confirmation is received.
19.3 Where the Clinic accepts that your course or package has become unsuitable due to pregnancy or a new medical contraindication, no refunds will be given. Instead, the remaining value of your course will be converted into in-clinic credit calculated as follows:
· the full current list price of each session already taken, together with any applicable consultation, late cancellation or no-show fees, will be deducted from the total amount you have paid for the course; and
· the balance (if any) will be held as credit on your account.
19.4 This credit may only be redeemed within the original 12-month validity period of the course or package and cannot be extended. It may be used only against pregnancy-safe or medically suitable treatments (such as appropriate facials) and/or skincare products, as advised by the Clinic. It cannot be refunded in cash, exchanged for non-suitable treatments, or transferred to another person.
19.5 This clause X is a specific concession for pregnancy and new medical contraindications. It does not affect our general policy that services, courses and packages are non-refundable and subject to fixed 12-month expiry (see clauses 7.1, 7.2 and 7.4), nor does it affect your statutory rights.
13.1 Some treatments, such as Cosmelan or Dermamelan, require the use of preparatory home-care kits for a specified period before the in-clinic procedure.
13.2 Where a treatment requires a prep kit, the treatment course is deemed to commence when the prep kit is issued. Full payment for the course is usually required on the day the kit is dispensed.
13.3 You must use the prep products as directed for the recommended duration before attending your in-clinic procedure. Failure to follow this protocol may compromise your results or safety.
13.4 If you delay your in-clinic appointment beyond the recommended timeframe, you may be required to purchase and use a new prep kit and complete the prep phase again prior to treatment. Standard cancellation and expiry rules still apply.
12.1 Some treatments (such as PRP, IV infusions or other procedures requiring venous access) involve phlebotomy or cannulation. The practitioner will make two attempts to obtain venous access.
12.2 If, despite reasonable attempts, suitable venous access cannot be obtained due to client anatomy, anxiety, dehydration or other factors beyond the practitioner’s control, the treatment may need to be abandoned or rescheduled.
12.3 In such circumstances, an appointment fee will still apply i.e. £30 plus the cost of consumables used (e.g. needles, cannulas, tubes).
12.4 Your cooperation with hydration advice, warming and positioning is important to help facilitate venous access and reduce the risk of a failed attempt.
11.1 Certain treatments, such as cryotherapy, cautery, laser and IPL, may require one or more patch tests before the full procedure can be safely carried out.
11.2 Patch tests are chargeable £100. Where stated, patch test fees are redeemable against the full treatment if the treatment is undertaken within 4 weeks.
11.3 If you do not proceed with treatment within the stated period, or are unsuitable for treatment, the patch test fee remains payable and is non-refundable. Patch test appointments remain subject to the usual cancellation and no-show policies.
14.1 Some treatments include a limited follow-up window or review period as part of the fee. This is designed to review your response and, where appropriate, make minor adjustments within a defined timeframe.
14.2 Hair bleaching: free touch-ups or corrections are only considered if you contact the Clinic either on the same day or by the following morning after treatment, provide photographs as requested, and attend for review within 5 days of the original appointment. After this time, regrowth or fading is considered new treatment and is fully chargeable.
14.3 Anti-wrinkle injections: one complimentary review/adjustment (if clinically appropriate) is typically available between 2–3 weeks after treatment. No free top-ups are provided after 3 weeks, and additional doses are chargeable.
14.4 Dermal fillers: where a small volume of product remains in an opened syringe and the practitioner elects to retain it for a short follow-up after 2 weeks, it will be stored in accordance with safety guidance. After this period the remaining product will be discarded and any further adjustments will be fully chargeable.
14.5 Touch-ups are not guaranteed and are always at the practitioner’s clinical discretion. Cosmetic dissatisfaction alone is not grounds for free repeat treatments.
18.1 The Clinic aims to deliver all treatments with reasonable care, skill and professional judgement. However, results cannot be guaranteed. Outcomes vary significantly between individuals due to factors such as skin type, age, genetics, lifestyle, medical conditions, compliance with aftercare, environmental exposure and other variables beyond our control.
18.2 By proceeding with treatment, you acknowledge that you are paying for the practitioner’s time, expertise, clinical judgement, and use of products and equipment — not for a guaranteed result. Dissatisfaction with aesthetic outcomes, in the absence of negligence, does not entitle you to a refund, free treatment, or an extension of any course or package.
18.3 Some treatments may cause temporary side effects, including redness, swelling, bruising, sensitivity, dryness, flaking or tightness. Certain treatments may also trigger or worsen underlying conditions such as acne, eczema, psoriasis, pigmentation changes, or viral outbreaks (e.g. cold sores). These risks will be discussed during consultation and outlined in your consent forms.
18.4 If you experience any unexpected, severe or concerning reaction after treatment, you must contact the Clinic promptly and attend a review. Any additional corrective, supportive or follow-up treatments (where clinically appropriate) may incur further charges.