Find answers to the most common questions about our treatments, procedures, and clinic policies. Get the information you need to feel confident and prepared.
Downtime is minimal. Small bumps may appear but settle quickly.
Yes. Profhilo London pairs well with laser resurfacing, chemical peels, HIFU and microneedling for enhanced results.
Profhilo London improves skin quality without adding volume. Dermal fillers shape or contour. They work in different ways.
Clients often see improved hydration within days. Full Profhilo London results develop over several weeks as collagen increases.
Profhilo treats the face, neck and décolletage. Profhilo Body and Profhilo Structura treat wider and deeper areas.
Profhilo London injections involve minimal discomfort. Treatment is quick and well-tolerated.
Most clients need two sessions of Profhilo London spaced four weeks apart, followed by maintenance treatments every six months.
Yes. Profhilo London treatments are suitable for all skin types, including dry, dull, ageing or sensitive skin.
Profhilo London injections use stabilised hyaluronic acid to stimulate collagen and elastin, helping the skin become firmer, smoother and more hydrated.
Profhilo London treatments improve hydration, elasticity and overall skin quality. They soften fine lines and enhance radiance without adding volume.
Our weight loss injections London service offers in-person assessments, medical supervision and aesthetic support that online pharmacies cannot provide.
Yes. Medication can be delivered discreetly to your home once prescribed as part of your weight loss injections London programme.
The injections themselves do not, but weight loss may influence hair and skin. Our weight loss injections London programme includes support to maintain hair and skin health.
Yes. Weight loss injections London programmes can be combined with HIFU, skin tightening and vitamin therapy to support skin and energy.
Not always. A clinician must assess your medical history to confirm whether weight loss injections London treatments are appropriate for you.
Many clients report improved confidence as their lifestyle changes. Weight loss injections London programmes support healthy habits that contribute to improved wellbeing.
Yes. A consultation is required to ensure your weight loss injections London plan is medically appropriate and safe.
Results vary. Weight loss injections London programmes focus on steady, sustainable progress rather than rapid changes.
Weight loss injections London treatments are safe when prescribed responsibly and monitored by trained clinicians who ensure suitability before treatment.
2.1 A change of practitioner does not entitle you to a cancellation, refund or complaint, provided the practitioner is qualified to carry out your treatment.
2.2 Whilst we aim to accommodate practitioner preferences where possible, we do not guarantee treatment with any specific practitioner. Practitioner allocation may change for reasons including but not limited to staff rotas, sickness, emergencies, or clinical judgement.
2.3 The Clinic is not obliged to notify you if your appointment is moved to a different qualified practitioner. A change of practitioner is not grounds for cancellation, refund, complaint or avoidance of our cancellation or lateness policy, provided the practitioner is suitably qualified to perform the treatment.
2.4 Our services are aesthetic and cosmetic. We do not diagnose underlying medical conditions and we do not replace medical advice or treatment from a GP, consultant or other medical professional. If a medical concern is suspected, we may advise you to consult your GP or a specialist.
19.1 If, after purchasing a course, package or prepaid treatment, you become pregnant or develop a medical condition (or start a medication) that makes the treatment unsuitable or unsafe in the practitioner’s clinical judgement, you must inform the Clinic as soon as possible.
19.2 If you wish to stop or pause a course for this reason, the Clinic may request written confirmation from your GP or treating clinician confirming that the treatment is contraindicated (for example, due to pregnancy or a new medical condition/medication). The Clinic is not obliged to make any adjustments to your course or package until such confirmation is received.
19.3 Where the Clinic accepts that your course or package has become unsuitable due to pregnancy or a new medical contraindication, no refunds will be given. Instead, the remaining value of your course will be converted into in-clinic credit calculated as follows:
· the full current list price of each session already taken, together with any applicable consultation, late cancellation or no-show fees, will be deducted from the total amount you have paid for the course; and
· the balance (if any) will be held as credit on your account.
19.4 This credit may only be redeemed within the original 12-month validity period of the course or package and cannot be extended. It may be used only against pregnancy-safe or medically suitable treatments (such as appropriate facials) and/or skincare products, as advised by the Clinic. It cannot be refunded in cash, exchanged for non-suitable treatments, or transferred to another person.
19.5 This clause X is a specific concession for pregnancy and new medical contraindications. It does not affect our general policy that services, courses and packages are non-refundable and subject to fixed 12-month expiry (see clauses 7.1, 7.2 and 7.4), nor does it affect your statutory rights.
18.1 The Clinic aims to deliver all treatments with reasonable care, skill and professional judgement. However, results cannot be guaranteed. Outcomes vary significantly between individuals due to factors such as skin type, age, genetics, lifestyle, medical conditions, compliance with aftercare, environmental exposure and other variables beyond our control.
18.2 By proceeding with treatment, you acknowledge that you are paying for the practitioner’s time, expertise, clinical judgement, and use of products and equipment — not for a guaranteed result. Dissatisfaction with aesthetic outcomes, in the absence of negligence, does not entitle you to a refund, free treatment, or an extension of any course or package.
18.3 Some treatments may cause temporary side effects, including redness, swelling, bruising, sensitivity, dryness, flaking or tightness. Certain treatments may also trigger or worsen underlying conditions such as acne, eczema, psoriasis, pigmentation changes, or viral outbreaks (e.g. cold sores). These risks will be discussed during consultation and outlined in your consent forms.
18.4 If you experience any unexpected, severe or concerning reaction after treatment, you must contact the Clinic promptly and attend a review. Any additional corrective, supportive or follow-up treatments (where clinically appropriate) may incur further charges.
14.1 Some treatments include a limited follow-up window or review period as part of the fee. This is designed to review your response and, where appropriate, make minor adjustments within a defined timeframe.
14.2 Hair bleaching: free touch-ups or corrections are only considered if you contact the Clinic either on the same day or by the following morning after treatment, provide photographs as requested, and attend for review within 5 days of the original appointment. After this time, regrowth or fading is considered new treatment and is fully chargeable.
14.3 Anti-wrinkle injections: one complimentary review/adjustment (if clinically appropriate) is typically available between 2–3 weeks after treatment. No free top-ups are provided after 3 weeks, and additional doses are chargeable.
14.4 Dermal fillers: where a small volume of product remains in an opened syringe and the practitioner elects to retain it for a short follow-up after 2 weeks, it will be stored in accordance with safety guidance. After this period the remaining product will be discarded and any further adjustments will be fully chargeable.
14.5 Touch-ups are not guaranteed and are always at the practitioner’s clinical discretion. Cosmetic dissatisfaction alone is not grounds for free repeat treatments.
13.1 Some treatments, such as Cosmelan or Dermamelan, require the use of preparatory home-care kits for a specified period before the in-clinic procedure.
13.2 Where a treatment requires a prep kit, the treatment course is deemed to commence when the prep kit is issued. Full payment for the course is usually required on the day the kit is dispensed.
13.3 You must use the prep products as directed for the recommended duration before attending your in-clinic procedure. Failure to follow this protocol may compromise your results or safety.
13.4 If you delay your in-clinic appointment beyond the recommended timeframe, you may be required to purchase and use a new prep kit and complete the prep phase again prior to treatment. Standard cancellation and expiry rules still apply.